FAQs

How can I contact Haktu?

You can email us at info@haktu.com where our team will be happy to help you with whatever you need!

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and ApplePay.

When will my order be processed?

Your order is processed within 24 hours.

What if I don't receive my order?

If you don't receive, you can simply contact us at info@haktu.com and we will be happy to help you with any issue.

What is the status of my order?

You can track your order using the tracking number that we provide you after your purchase. The number is sent to your email as well.

How long does it take to ship my order?
All orders are processed and shipped within 24-48 hours.
Where do you ship from?
We ship from Hong Kong.
How can I track my package?
After your purchase you will be presented with a tracking number. You can track your order here.
Will I pay taxes for international shipping?
Taxes are calculated at the your checkout!
Do you accept returns?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How long does it take to process a return?

Returns are processed with 24 hours!

Do you offer a referral program? How does it work?

We do have a referral program. If you want to be our affiliate and earn 15% commission on every sale you make, you can register through the menu on the home page or here.